PRIVACY & SECURITY
COLLECTION OF PERSONAL INFORMATION & USE
"Personal information" means any information that may be used to identify an individual, including but not limited to, first and last name, home or other physical address, email address, phone number, and payment information, user name, password, your birth date, your driver’s license number and state of issuance to verify your identity, and any other information you voluntarily provide.
WHAT WE COLLECT
Registration : During the registration process on LUXELLE’s website, you are asked to provide certain information, such as your name, mailing address and/or zip code, country, email address, phone number, birth date or year and/or password. Providing this data about yourself is entirely voluntary, but enables you to derive more benefit from LUXELLE's website.
Communications : If you contact LUXELLE in any manner whatsoever, we may keep a record of such correspondence. For example, if you report feedback or an issue with LUXELLE’s website, we may collect such information in a file specific to you.
HOW WE USE IT
LUXELLE is able to collect your personal information when you use our website. This can be done only when you voluntarily submit such information on our website. We use such information to display contents and products that may be of interest to you and to personalize your online experience. From time to time we may share such information with our business affiliates and third parties. All third parties that we share personal information with are contractually obligated to maintain the confidentiality of your information. We may also disclose your personal information under court orders or other legal requests.
Whenever you provide us personal information, you agree to LUXELLE using such data to deliver marketing material such as promotions, new merchandise or contests and sweepstakes to your email or physical mail address. If you choose not to receive such marketing material, you may explicitly opt out by doing so on our websites.
Your personal data collected by LUXELLE is used to:
- Operate and improve LUXELLE's website, services and offerings available through LUXELLE's network
- Personalize the content and advertisements provided to you
- Communicate with you and respond to your inquiries
- Share information with third parties, such information being covered by a nondisclosure agreement
- Conduct research about your use of LUXELLE’S website
YOUR CONSENT TO LUXELLE PROCESSING YOUR PERSONAL DATA
LINKS TO THIRD PARTY SITES
Please be aware that our site may contain links to other sites hosted by third parties. LUXELLE does not control and is thus not responsible for the content or privacy practices and policies of such other sites.
HOW YOU CAN ACCESS, CHANGE OR DELETE YOUR INFORMATION
You may, at any time, access and update or remove your personal information by contacting Client Services via email or by clicking on Contact Us from any page on theluxelle.com. You may access and update your account information by logging into the My Account. In addition, if you prefer not to receive information from us through email, you may opt out of receiving LUXELLE emails by clicking the "unsubscribe" link at the bottom of any LUXELLE email that you have received. If you prefer not to receive information from us through regular mail (for example, catalogs and direct mail promotions), please send us an email or call Client Services at 312-868-0018 option 1. Please note that it may take up to 3 weeks for your request to become effective. Thereafter, when you make purchases, we may still send you an email confirmation and may need to contact you by phone, email or regular mail if we have other questions regarding your order. If for any reason you continue to receive email or regular mail from LUXELLE after following the steps above, please contact Client Services immediately and we'll be happy to assist you.
theluxelle.com may make use of Google Analytics Demographics and Interest Reporting. The LUXELLE Site may also make use of other Google Analytics for Display Advertising features, including Remarketing, Google Display Network Impression Reporting and/or the DoubleClick Campaign Manager integration. We are required by Google to disclose the following information to you in our Privacy Statement in connection with our use of any Google Analytics for Display Advertising features on the LUXELLE website:
You may opt out of Google Analytics for Display Advertising or customize Google Display Network ads by using the Google Ads Settings page. You may also prevent your data from being collected and used by Google Analytics by opting out through the use of the Google Analytics Opt-out Browser Add-on.
If the LUXELLE website make use of the Google Analytics for Display Advertising Remarketing feature, LUXELLE will use such Remarketing feature to advertise online and third party vendors, including Google, may show LUXELLE ads on sites across the Internet.
LUXELLE and third party vendors, including Google, may use first-party cookies (such as the Google Analytics cookies) and third party cookies (such as the DoubleClick cookie) together to (a) inform, optimize and serve ads based on a user’s past visits to the LUXELLE website, and/or (b) report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to the LUXELLE Site.
Data from Google Analytics Demographics and Interest Reporting may be utilized by LUXELLE to help recognize and understand user preferences, to make improvements to the LUXELLE website, to choose content and advertising to display to you, and for other business purposes that will allow LUXELLE to better serve you.
We may also display interest-based ads to you when you are using Facebook through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalize our ads based on your shopping experience with us. We do not share any of your personal information, including your shopping history, with Facebook. The tool lets LUXELLE convert your email address to a unique number that Facebook uses to match to unique numbers Facebook generates from email addresses of its users. You may opt-out of Facebook Custom Audience ads from LUXELLE by using Ads Setting page.
SECURITY OF YOUR INFORMATION
Our goal is to provide you with a safe and convenient online shopping experience. We use reasonable technical, administrative and physical measures to protect information contained in our system against misuse, loss or alteration. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology to protect the information being transferred to us. To check the security of your connection, view the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." Information that you provide to us is not secured during transmission unless the URL address contains "https".
We are not responsible for maintaining the confidentiality of any non-public information that you provide us. Any information you prove in the course of reviews or ratings is publicly available. Information that you provide us by email is not encrypted.
No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your information. You also play a role in protecting your information. Please safeguard your user name and password and do not share them with others. If we receive instructions using your log-in information we will consider that you have authorized the instructions.
Session cookies: These temporary cookies expire and are automatically erased whenever you close your browser window. We use session cookies to grant our users access to content and to enable actions they must be logged in to do. For example, theluxelle.com uses session cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping at theluxelle.com, we recommend you use a cookie-enabled browser in order to avoid having to constantly reenter information.
Persistent cookies: These usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them. We use persistent cookies to better understand usage patterns so we can improve the site for our customers. For example, we may use a persistent cookie to associate you with your user account or to remember your choices on the Site, but this only works when cookies on our site are enabled. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests, promotions and overall shopping experience.
Third party cookies: We permit limited third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer's online activities over time and across different websites when he or she uses our website. For example, we may utilize Google Analytics to analyze usage patterns of the Site. Google Analytics generates a cookie to capture information about your use of the Site which Google uses to compile reports on website activity for us and to provide other related services. Google may use a portion of your IP address to identify their cookie, but this may or may not be associated with any other data held by Google.
We do not use technology that recognizes a "do-not-track" signal from your web browser.
LUXELLE is concerned about the privacy of young children, and we do not knowingly collect any personal information from a child under 13 years of age. LUXELLE does not sell products for purchase by children.