Return Policy

We are happy to accept returns for merchandise purchased on theluxelle.com that has not been worn, washed, or altered, with tags still attached, accompanied by your receipt, packing slip or invoice, and in the original packaging (box, garment bag, etc.), within 14 days of purchase.  Unfortunately, we cannot accept any item for return that is damaged due to:  

     Staining (food, lipstick, makeup, bleach, marker/pen, sweat, dirt, etc.)

     Wear and tear (ripping, tearing, etc.)

     Scent (perfume, body odor, etc.)

Please note that final sale items purchased on theluxelle.com are non-refundable. 

All shipments include a prepaid USPS return shipping label. Returns are charged a flat rate of $10. The cost will be deducted from the refund amount.

Pack items(s) securely in the original product packaging and include all paperwork. Complete the return reason questionnaire on the packing slip and include it in the return package. Before sending your return shipment, please remove all extra labels from the outside of the package. Please note the tracking number for your records. Drop the package off at US Post Office.  

If you choose not to use the prepaid USPS return shipping label, you are welcome to use a postal carrier of your choosing and at your own cost. Please send the return package to the following address:

LUXELLE Return Fulfillment Center
999 N Main Street, Suite 206 
Glen Ellyn, IL 60137

LUXELLE recommends using a traceable carrier, insured for the full value of the return merchandise. We are not responsible for return packages lost en route. We cannot accept C.O.D. Keep the Return Tracking Number for your package to monitor the delivery status.

Please allow 2-3 weeks from the time you mail your return for it to be processed. We’ll send you an email confirmation once your return is complete.

How long will it take to receive a refund on a returned order?

Please allow 2-3 weeks from the time you mail your return for it to be processed. We’ll send you an email confirmation once your return is complete. 

Price Adjustments

Due to the overall high demand for merchandise and availability issues, we do not allow for price adjustments. 

Exchanges

If you wish to exchange your theluxelle.com purchase for a different item or size, please return your original merchandise via one of the methods outlined in our Return Policy and place a new order by calling us at 312-868-0018 option 1, Monday thru Sunday between 7:00 a.m. to 7:00 p.m. CST or via email at customerservice@theluxelle.com. You will receive a refund for the returned merchandise as soon as it is processed.

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